Hosted Microsoft Exchange Server - Support

New to our service? Check out our Getting Started Guide.

Still have a problem after going through the Articles below? Fill out our Support request form here.

Daylight Savings Time Changes for 2007

A. Setup & using your Microsoft Outlook in Exchange Server mode:

  1. Getting Started Guide for new customers
  2. Change Mail (MX DNS) Record for Your Domain
  3. Setup Microsoft Outlook for Exchange:
    A)  Outlook 2000
    B)  Outlook 2002 (XP)
    C)  Outlook 2003: Windows 2000, Windows XP, or Windows 2003 Server
    D)  Outlook 2007: Windows XP
  4. Upgrade to Outlook 2003 from previous version of Outlook
  5. Setup Outlook 2003 in Cached mode
  6. Create new profile in Outlook 2002 (XP) or 2003
  7. Speed up Microsoft Outlook access: Outlook 2000, 2002 (XP), or 2003
  8. Setup VPN Access
  9. Offline mode in Outlook 2003 - enable cached mode
  10. How to use Microsoft Outlook 2000 in online and offline modes
  11. How to use Microsoft Outlook 2002 (XP) in online and offline modes
  12. Import previous Contacts, Calendar and Mail folders into your new Exchange Mailbox

B. Other ways of accessing your Exchange Hosting mailbox:

  1. PC: any web browser via WebMail (Outlook Web Access)
  2. BlackBerry: wirelessly sync via BlackBerry Enterprise Server
  3. Cell phone or PDA: any mini-browser
  4. SmartPhone/PocketPC devices: wireless ActiveSync
  5. Treo 650 : wireless ActiveSync
  6. Macintosh computer: access your Exchange mailbox from Entourage
  7. POP3 access from any e-mail client
  8. IMAP4 access from any e-mail client

C. Troubleshooting Guides:

Outlook Setup Problem

  1. How to recover "disappearing" Emails from your Inbox
  2. How to disable the Outlook virus warning when doing a mail merge
  3. How To Reset The Nickname And Automatic Completion Cache
  4. How to recover deleted items
  5. Outlook is having intermittent problems connecting to Exchange

    Outlook Error Messages
     

  6. Error: " Task 'Microsoft Exchange Server' reported error (0x8004010F) : 'The operation failed. An object could not be found.'"
  7. Error: When you view an e-mail in Outlook 2003, the e-mail is blank
  8. Error: "The name could not be resolved. The server containing the Global Address list
    is no longer available."
  9. Error: "The specified default store could not be opened..."
  10. Error: "Your Microsoft Exchange Server is unavailable" - Testing Connection to Server
  11. Error: "Your Microsoft Exchange Server is unavailable" - port 135 is blocked
  12. Error: "4.4.7 Non-Delivery Message"
  13. Error: "A system component, RPC, required by Outlook to connect to the email server is not configured properly"

    Mobile Devices (Blackberry, GoodLink, ActiveSync)
     

  14. Blackberry Enterprise Server:
    A) Blackberry Enterprise Activation
    B) Interpreting BES Statistics from your Online Control Panel

    Other
     

  15. If you are unable to send to users within your own domain, you may require a Split Domain setup
  16. A new mailbox user does not show within the Outlook address book
  17. How to troubleshoot network latency
  18. How to forward e-mail to your 123Together Exchange mailbox from your existing mail server
  19. Setup SPF (Sender Policy Framework) Record for your domain

D. Tips & Tutorials on using Microsoft Outlook with your Exchange Hosting mailbox:

  1. Import and Export from/to a .pst (Personal Folder File) file
    A) Import previous Contacts, Calendar and Mail folders into your new Exchange Mailbox
    B) Export current Contacts, Calendar and Mail folders to a .pst file
  2. Enable basic SPAM Filter in Microsoft Outlook 2003
  3. Schedule shared Resources (Conference Rooms, vehicles, A/V Equipment)
  4. Delegate access to co-workers, administrative assistants, etc. This is a two step process:
    A) Owner's Outlook: Give Permissions To Delegate for Mail Or Calendar Folders
    B) Delegatee's Outlook: Access Another User's Folder In Microsoft Outlook 2002 (XP)
  5. Creating Distribution Lists
  6. Change your "From" Address on outgoing e-mails
  7. Create & manage Contacts, Calendar, Journal, Notes & Tasks in Public Folders
  8. Open another users folders (User must be part of your organization)
  9. Save your Exchange mailbox password in Outlook 2003
  10. Use rules with aliases to automatically organize incoming e-mail
  11. Unable to Send/Receive email due to exceeding mailbox size limit
  12. Sharepoint - Getting Started Guide
  13. Sharepoint - Video Tutorials
E. Miscellaneous:
  1. Info on Maximum Message Size & Number of Recipients
  2. Check your PC for viruses and spyware - free tools
  3. Remove Duplicate items from Outlook - Contacts, E-mails, Notes, Tasks, Appointments
  4. Customer Support wants to share your desktop for troubleshooting via eBLVD
  5. Daylight Savings Time Changes for 2007

Still have a problem after going through the Articles below? Fill out our Support request form here.

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Last Updated April 12, 2007